Shipping & Orders FAQ

What courier does Pacific Smoke International (PSI) use? 
    • PSI uses FedEx for its delivery services.   
    • We only ship to registered businesses and cannot ship to personal residences nor P.O. boxes  
    How long does it take to ship and receive my order? 
      • PSI usually processes and ships out orders from our warehouse within 1-2 business days. 
      • Once your order is processed and shipped, the time it will take to deliver your package depends on your location  

        

      FEDEX SHIPPING  

      Alberta: 
        • Economy (3 business days) 
        British Columbia: 
          • Economy (3 to 4 business days) 
          Ontario: 
            • Economy (1 business day) 
            Quebec:  
              • Economy (1 to 2 business days) 
              Saskatchewan: 
                • Economy (2 to 3 business days) 
                Manitoba: 
                  • Economy (2 to 3 business days) 

                  *Orders placed on weekends or holidays will be fulfilled and delivered on the next Business Day. 

                  Please note: Estimated shipping times refer to the number of business days that the package will take to arrive after the order has been fulfilled by the warehouse and picked up by the carrier. PSI’s fulfillment time is typically 1-2 business days. Postal codes containing “0” or “O” will require at least one extra business day for delivery. 

                    

                  I made a mistake on my order; can I correct it? 
                    • If you have made a mistake in your order, you may correct the order if it has not been fulfilled by contacting us at service@pacificsmoke.com. PSI usually fulfills orders within 1-2 business day(s) upon receipt. However, once the order is fulfilled, we cannot correct any details of the order. We sincerely apologize for the inconvenience this may cause you.   
                    I’d like to modify my order; can I change it? 
                      • Once an order has been placed, it is considered “Final”. We sincerely apologize for the inconvenience this may cause you. 
                      I’d like to cancel and refund my order; can I cancel and refund? 
                        • Orders cannot be cancelled once the status has been updated as “fulfilled”. By placing an order with PSI, you acknowledge that the item order and delivery information is accurate. 
                        • Unfortunately, PSI cannot provide a refund even if the order is cancelled prior to fulfillment. PSI usually fulfills orders within 1-2 business day(s). We sincerely apologize for the inconvenience this may cause you.            
                        • If you have additional issues and concerns regarding cancellations, please do not hesitate to contact us at service@pacificsmoke.com.